Don’t go Back to the Hospital a Second Time


Making the decision for surgery is serious business. With proper planning and medical care, you can achieve good outcomes. MAP® is your “go to” resource for medical guidance and support. Call MAP® today at 1.888.289.0700.

1. Call MAP® for Quality Physicians & Hospitals

If you need to have surgery, call MAP® at 1.888.289.0700 to find high quality providers who have experience treating your specific medical issue. In addition, ask MAP® to check your hospital’s readmissions rating. Higher quality providers, both physicians and hospitals, result in lower hospital readmission rates and complications. In 2012, the Federal Government through CMS (Centers for Medicare & Medicaid Services) implemented the Hospital Readmission Reduction Program.The goal was to help reduce costly and preventable hospital readmissions. A hospital readmission is defined as an admission to a hospital within 30 days of a discharge from the same or another hospital. Medicare believes that readmission rates are an important indicator of hospital quality care.

This program provides an incentive to hospitals to decrease readmissions by improving care coordination and quality of care. Hospitals that experience higher readmission rates than the national average are financially penalized. These hospitals receive Medicare payments that are reduced by a certain pre-determined percentage. Hospital ratings on readmissions are public information found on Healthcare Compare, www.hospitalcompare.hhs.gov. You can look up your local hospital by name and address and look under the Readmission tab near the top of the screen page.

Source: www.cms.gov

2. Follow Your Hospital Discharge Instructions

You need to take personal responsibility in understanding your discharge instructions. Before you leave the hospital, be your own health care advocate. Speak up, and ask questions. Make sure you know what to do when you get home. If you are unable to do so, have a family member or caregiver with you at the time of discharge. It helps to get another person to hear and understand discharge instructions for care at home.

Before you leave the hospital:
  • Wash your hands
  • Make sure you are feeling well enough to go home
  • Listen, ask questions, understand the discharge instructions
  • Repeat instructions back to provider
  • Get written home care instructions
  • Get current medication list and prescriptions
  • Know what medical problems to look for
  • Know who to call to ask medical questions
  • Request that your primary care physician receives your discharge plan and copies of any prescriptions
When you get home:
  • Follow all discharge instructions
  • Get your prescriptions filled
  • Take your medicines as prescribed
  • Call your healthcare provider right away if you:
    • miss taking your medicines
    • experience serious side effects
    • are not getting better or feeling worse
  • Make follow-up appointments and go to appointments
  • Ask for help from a friend, family member or caregiver service

3. Engage With a MAP® Case Manager

You don’t have to be alone to manage your care. You may be able to get assistance from a MAP® Case Manager, your health plan or hospital. Ask your employer if you have Case Management services through MAP®. Call us at 1.888.289.0700 and a Case Manager will be assigned to you. MAP® Case Managers offer support and coordinate your care plan with you and your providers.

Call MAP® today at 1.888.289.0700 for your medical concerns. Don’t delay…we are waiting to hear from you!

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