Frequently Asked Questions

Obtaining quality medical care has become increasingly difficult and confusing. Usually, a person knows more about any other purchase they make other than the most important one — their healthcare. The Medical Advocate Program® MAP® assists you in making better, more informed decisions about your medical care and the costs involved in your choices. We answer your questions, help you find the right physicians and follow up with you until you achieve the outcome planned. The result — you waste less and get more out of your healthcare benefits, get better care and better outcomes—and you return to work faster, with fewer complications. MAP® is all about your health!

Typically, your employer will pay for all of the costs of the program without any cost to you—the employee.

As a member, you and your immediate family are covered for services under The Medical Advocate Program® (MAP®), including your spouse and/or dependents, even though they may be covered under a different benefit program. Anyone in your immediate family may call at any time.

Just call a MAP® Nurse Advocate Toll Free number 888-289-0700.

Our offices are open Monday through Friday between the hours of 8:30am and 8:30pm Eastern Standard Time.

You will want to call The Medical Advocate Program® (MAP®):

  • When you have some medical symptoms and would like to talk with someone about them.
  • When you would like to have quality information on any physicians or medical facilities in your area.
  • When you need to see a specialist or have a procedure done in a hospital or outpatient facility.
  • When you have medical questions you would like to have answered by one of our medical professionals.
  • When you need medical information on specific ailments.
  • When you would like to have information on alternative treatment options you may want to consider.
  • When you want a second opinion.
  • When you would like to discuss questions to ask your physician regarding symptoms and ailments you may have.
  • When you would like information on organizations, social services and assistance groups available in the area that you may want to contact.
  • When you are having trouble getting the medical services you need . . . when you need them.

Call as often as you feel necessary. We encourage you to call on any health matter. We may call you for follow up to make sure your medical treatment is going as planned.

Yes.  All information we obtain from any source regarding you or your family is kept completely confidential.  We have strict procedures that follow the Federal and State guidelines for privacy of medical and personal information.

The Medical Advocate Programs® (MAP®) professional medical staff is comprised of both licensed nurses and physicians with many years of experience in helping others with their medical problems.

The Medical Advocate Program® (MAP®) owns a proprietary database of medical and cost data of highly-detailed information, which is compiled from inpatient and outpatient surgical procedures performed in medical facilities in your area. The data is frequently updated to ensure the MAP® Nurse Advocate uses the most current information to develop a comparative analysis of your options.

Delphi is completely independent from your employer, your physicians, your insurance carrier or claims administrator. Delphi's MAP® representatives are medically-qualified professionals solely serving you and your family's best interests.

About Us

The Medical Advocate Program® (MAP®) is comprised of healthcare professionals who provide information, education, one-on-one guidance, and a high level of trust to give Members what they need to change their healthcare purchasing habits — empowering them to become better purchasers of healthcare.

The key to the MAP® Program’s success is its Nurse Advocates. The MAP® Nurse Advocate is a Registered Nurse who follows the patient throughout their entire episode of care, helping to organize and outline the appropriate steps to receive the most effective treatment. To accomplish this, MAP® provides healthcare transparency, identifying information on the highest quality physicians, effective treatment options, locating the most cost-effective facilities, and providing answers to medical questions, benefits, provider balance billing, etc.

MAP® is exclusively provided by our Members’ employers and not available to the general public. If you would like your employer to offer this unique and highly beneficial service, please have them contact us at 727-573-5737 or visit to obtain more information about MAP®.

Hours of Operation
8:30 am to 8:30 pm EST


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